Leadership skills

• Leading a design team of 25-30 designers (across content, interaction, accessible and service design) through 5 different grades of seniority
• Managing designer capacity across multiple programmes of work and projects
• Design strategy and direction
• Evangelising and educating organisations on user centered design
• External outreach including global public speaking, keynotes and appearances
• Managing and responsible for annual design practice budget
• Developing an organisation Design System, founding the design system community, steering group, processes and governance

• Tracking design maturity (and building/implementing design maturity models to track progress)
• Managing partner contracts and relationships
• Recruitment and growth activities in design teams
• Establishment of DesignOps function, role and project management of practice improvements
• Development and maturity of design communities
• Organising and and designing career progression and development of designers in a team
• Coaching and mentoring
• General people management, disciplinary procedures, misconduct mediation

Practitioner Skills

• User Research & Contextual Inquiry
• Usability testing (including professional lab testing)
• UI design
• ​Interaction Design
• Information Architecture
• Sketching & Storyboarding
• Wireframing, Hi-Fidelity mockups and rapid prototyping
• ​Workshops Facilitation
• Presentation of research findings to stakeholders
• User journey mapping
• Service blueprinting
• Stakeholder and ecosystem mapping

• Task Flows and User Flows
• Task Analysis
• Customer Experience
• Visual Design
• User Story Mapping
• Mobile & responsive design
• Analytics for UX
• Brand style guides & pattern libraries
• ​Paper prototyping
• With a background in web development, I understand and can implement HTML, CSS and Javascript 

Read more about what I do

Public Speaking

Work

UX Coffee Community